Customer Service

30-day money-back guarantee for any reason, 12-month warranty for quality-related issues

For 30 days after the date of purchase, return your undamaged Wintact product and receive a full refund for ANY reason.

For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.

7/24 Online Customer Service

Lifetime Technical Support Guarantee

Reminder: Be sure to use your product as directed.

Not sure how to get your Wintact product to work properly?

Click on “Ask a Question” to contact us, or by mail and phone

Limitations

• Our returns and exchange service is limited to all purchases made from Wintact. If you purchased through a different retailer, please contact them directly.

• Warranty-related shipping costs can only be covered in the country of purchase.

• If the product is taken outside the country of purchase, any shipping costs will be the buyer’s responsibility.

• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.

Friendly reminder: When contacting us for assistance, please be sure to provide pictures and videos of your wintact product for troubleshooting purposes!

In the event our exchange policy changes, we’ll be sure to update this page.